Overview
Platform Type
Multi-tenant hospitality management system
Primary Focus
Hotels and hospitality properties
Architecture
White-label SaaS with hierarchical multi-tenancy
Core Capabilities
User Hierarchy
Platform owner - manages brands and global settings
Brand owner - manages properties and brand tokens
Property manager - manages rooms, TVs, staff, and services
Front Desk: Check-in/out, bookings, guest management
Device Tech: TV activation and device management
Service Operations: Guest service requests and support
Booking management, TV pairing, service requests
Applications Ecosystem
Super Admin Console
Create brands, invite Brand Admins, monitor tenants
Brand Admin Portal
Manage brand tokens, properties, and Property Admins
Property Admin Console
Manage rooms, TVs, staff, bookings, and service requests
Operations Staff App
TV activation, service requests, and guest support
Guest App
View stay details, TV pairing, create service requests
TV App
Vacant/Occupied modes, pairing, casting, heartbeats
Key Features
Isolated data per brand/property with row-level security
Customizable colors, logos, fonts, and content per brand
Passwordless 6-digit code activation with Vacant/Occupied modes. Features: Guest pairing, Casting support, Auto-wipe on checkout, Heartbeat monitoring
Dynamic service definitions with rich fields (text, checkbox, radio, photo)
Booking → Check-in → Stay → Service Requests → Checkout
Push notifications and live updates across all apps
20-30 languages with RTL support and per-user preferences
JWT auth, device tokens, geofence checks, audit logs